Quotations and Confirmations
Our quotations are priced on the information given by the person inquiring, this would be inclusive of dates,times, destinations, additional drop off and pick ups and amount of passengers.
On receiving a quotation it is valid for 30 days and bookings will only be accepted subject to availability at the time of booking.
Only when a quotation has been accepted with the signed confirmation and a 20% deposit to secure the booking has been received will a contract be formed, with the balance due one week prior to the date of hire (unless stated otherwise). Any failure of payment will result in a cancellation. A credit card deposit may be required to cover any damage or excessive mess on some late night bookings, sporting events, hen/stag and wedding groups. This would be requested with your final payment.
Any details regarding the hire that are changed after the agreement has been signed would incur an additional charge and a new agreement. No times or route details can be varied without prior arrangement with our administration.
If the hire is for a company or group we need one sole person responsible for the booking, We will only accept instructions from this person. If the person booking is not going to be travelling with the group we need contact information for someone that is.
All of our drivers have to comply with the law with their driving hours and tachograph regulations.
No passenger can delay or interrupt the driver that will breach his driving time, If this happens and another driver or vehicle is sent out to complete the hire the responsible person for the booking will then be responsible of any additional costs.
The driver has the right to remove any passenger from the vehicle that is not conducting acceptable behaviour, causing excessive mess or damages. The responsibility of this lies with the person that made the booking and by signing the acceptance form this is agreed.
The vehicle will only be available to the passengers within the agreed times of booking, Passengers cannot assume the vehicle will be available to them throughout the whole day unless otherwise stated at the time of quotation or booking.
The person responsible for the booking must make sure that the vehicle is not over the legal seating capacity of that particular coach.
We have the right to provide a larger coach than booked at no additional charge, or substitute another vehicle from another company for all or part of the hire which you would be informed about prior to the hire taking place.
If the vehicle was to encounter problems outwith the drivers control i.e damage, traffic congestion, road closures, extreme weather or any other factors the company will do everything it can to resolve the problem but do not take any responsibility for inconvenience or loss as a result.
On all of our vehicles we do not allow animals other than guide dogs or hearing dogs.
We do not allow the consumption of food or drink on our coaches without prior permission this includes E cigarettes.
The customer has the right to cancel the booking at any time but they are liable for their deposit and any further payments* as per below
1 week prior 20%
5 days prior 40%
1 day prior 50%
On the day before the vehicle has left our premises 70%
On the day with the vehicle at the pick up point 100%
*All cancellation fees are subject to compassionate circumstances
If we for unforeseen circumstances outwith our control need to cancel the booking we have the right to do so returning the full amount already paid, we then hold no responsibility for any onward travel.