Quotations and Confirmations
Our quotations are priced on the information given by the person making the enquiry this would be inclusive of dates,times, destinations, additional drop off and pick ups and amount of passengers. On receiving a quotation it is valid for 30 days and bookings will only be accepted subject to availability at the time of booking.
Only when a quotation has been accepted with the signed confirmation and a 20% deposit to secure the booking has been received will a contract be formed, with the balance due one week prior to the date of hire (unless stated otherwise). Any failure of payment will result in a cancellation. A credit card deposit may be required to cover any damage or excessive mess on some late night bookings, sporting events, hen/stag and wedding groups. This would be requested with your final payment. Whilst every effort has been made to confirm your booking with the detail provided this information can be by telephone/e-mail or post and through different staff members. If we establish a mistake on any booking we have the right to amend and give our customer the right to cancel the booking or accept our new terms.
Any details regarding the hire that are changed after the agreement has been signed would incur an additional charge and a new agreement. No times or route details can be varied without prior arrangement with our administration. If the hire is for a company or group we need one sole person responsible for the booking, We will only accept instructions from this person. If the person booking is not going to be travelling with the group we need contact information for someone that is.
All of our drivers have to comply with the law with their driving hours and tachograph regulations.No customer can delay or interrupt the driver in a way that will breach his driving time, If this happens and another driver or vehicle is sent out to complete the hire the responsible person for the booking will then be responsible of any additional costs.The driver has the right to remove any passenger from the vehicle that is not conducting acceptable behaviour, causing excessive mess or damages. The responsibility of this lies with the person that made the booking and by signing the acceptance form this is agreement.
The vehicle will only be available to the passengers within the agreed times of booking, Passengers cannot assume the vehicle will be available to them throughout the whole day unless otherwise stated at the time of quotation or booking.The person responsible for the booking must make sure that the vehicle is not over the legal seating capacity of the coach.We have the right to provide a larger coach than booked at no additional charge, or substitute another vehicle from another company for all or part of the hire which you would be informed about prior to the hire taking place.If the vehicle was to encounter problems outwith the drivers control i.e damage, traffic congestion, road closures, extreme weather or any other factors the company will do everything it can to resolve the problem but do not take any responsibility for inconvenience or loss as a result.on all of our vehicles we do not allow animals other than guide dogs or hearing dogs.We do not allow the consumption of food or drink on our coaches without prior permission this includes E cigarettes.
The customer has the right to cancel the booking at any time but they are liable for their deposit and any further payments* as per below,
10 Days prior 20%, 5 days prior 40%, 1 day prior 50%, On the day, before the vehicle has left our premises 70%, On the day, with the vehicle at the pick up point 100%
*All cancellation fees are subject to compassionate circumstances
If as a result of unforeseen circumstances outwith our control or a breakdown in our working relationship with our customer require to cancel the booking, we have the right to do and will return the full amount already paid, This action will terminate our contract with immediate effect and remove Eve Coaches Ltd from any further commitment in relation to your transport requirements and/or prepaid event tickets or costs.
Breakdown and Procedures
In the event of a vehicle breakdown the company will take whatever actions necessary to ensure in the first instance, the Health & Safety of all passengers, and to complete the charter/onward travel with minimum disruption. All drivers follow a standard procedure that has been designed to incorporate a risk assessment. The incident is reported back to our offices immediately, to this end passengers should follow all instructions issued by the driver, in particular those regarding any disembarkation, or movement to the front of the coach. In the event of delays as a result of an operational breakdown every effort will be made to minimise your delay however Eve Coaches will not be liable for any prepaid event tickets or costs.
Seat Belts are fitted to all vehicles and it is compulsory that they are worn by passengers at all times in accordance with the regulations. Passengers should note that in the event of an accident and resulting injury caused or exacerbated by non-compliance with this, and compensation claims can be significantly reduce
Coach parking charges are not included in the invoice (unless specifically arranged).The hirer is responsible for payment at the destination of any parking charges, (many can be booked and paid in advance).
The hirer is fully responsible for any damage or mess, created or left on the vehicle. Alcohol is not be consumed on the coach at any time. If any member of the hirer’s group is ill, i.e. vomiting onboard, this will be charged at £100.00 per incident.Invoices will be issued for these incidents and must be paid in fuII within 7 days of the hire.
The company bears no responsibility for personal belonging brought on board the coach which are lost or damaged except in cases of proven company negligence when such claims are met via the proper insurance procedures. Lost property found on board will be stored at our depot for a maximum of 3 months, and can be claimed between 08:30 and 17:00 Monday to Friday. We cannot return lost property, but can arrange for postage or courier return provided the charge is paid by the customer.